FAQs. General Information

What is CBD?

Cannabidiol (CBD) is one of the many naturally occurring cannabinoid compounds found in the cannabis plant. Within recent years, there has been a dramatic increase in scientific research into CBD and it has been recognised for its potential health benefits on the mind and body.

Is CBD oil legal?

Yes! CBD oil is completely legal in the UK and is commonly sold as a food supplement. CBD products sold within the UK must contain less than 0.2% THC – most companies will have UK laboratory certificates to show the contents of their products.

Natural Health Goods CBD oil has been UK certified and lab-tested by PhytoVista Laboratories to ensure every bottle meets the CBD strength advertised and does not exceed the UK’s legal limit of THC. You can view our lab certificates here.

Are THC and CBD the same thing?

Now, this is the all-important question! THC and CBD are the two well-known cannabinoids in the plant. THC has a psychoactive effect on your body. On the other hand, CBD can offer health benefits but without the effects of feeling high. You can be sure to experience the full effects with our CBD oil containing less than 0.2% THC.

How to use CBD oil drops?

We recommend 2-4 CBD oil drops, under the tongue, up to 3 times per day. For fast absorption, hold under the tongue for 60-90 seconds before swallowing with a sip of water. Remember to shake well before use!

Will CBD oil help me?

Due to legal restrictions we cannot make claims that natural CBD oil can help with specific conditions. We do however recommend that you research online and speak with others to form your own opinion and come back to experience our product.

Delivery & Returns


All orders placed through our website are processed and dispatched in the UK via Royal Mail. We currently offer two options for delivery:

Every order placed on our website includes FREE delivery sent via Royal Mail Signed For 2nd Class to ensure that your products arrive within 2-3 working days. If you place your order before 2pm we will package and send your order the same day.

Express delivery costs £2.99 and can be easily added at the checkout stage of your order. Express delivery is sent via Royal Mail Signed For 1st Class to ensure that your products arrive quickly within 1-2 working days. If you place your order before 2pm we will package and send your order the same day.

Please note:
Orders placed after 2pm on Friday, during the weekend or Bank Holidays will be processed the next working day.


We’re sure you’ll love your purchase, but if you’re not happy for any reason, simply contact us via our contact page.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. We do not accept returns where the tamperproof seal is broken.

To complete your return, we require your order confirmation or proof of purchase.

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